IT and managed services
Technicians ask in Teams how a client is set up or how a problem was fixed last time, and get the answer from your runbooks and client documentation.
Questions your people ask
Asked in Copilot, Teams, ChatGPT or Slack, and answered from your own documents with the source named.
- “How is the VPN set up at Lakeside Dental, and who is the contact?”
- “How did we fix the Outlook sync problem at Parker & Co last time?”
- “What is our onboarding checklist for a new 20-seat client?”
Built around your clients
Compare clients side by side
Ask one question of several clients at once, such as how each one backs up its servers, and get each client's answer from its own documentation.
A client from start to finish
Ask for a client and get every document in its folder in date order, or an outline of what happened.
Who sees what
Keep each client's documentation, and anything sensitive in it, to the team that supports that client.
Cited to the page
Every answer names the document and the page, so it can be checked before it is relied on.
Connects to the systems you already use
Records stay where they are; only their text is read, kept up to date, and answered from.
IT Glue (Kaseya)
Connect with an API key. Each organization becomes a folder with its documents, configurations and flexible assets such as backup, email and network. Passwords are never read.
ConnectWise PSA
Connect with an API member's keys. Each company becomes a folder with its closed tickets, including how they were resolved, and its configurations, plus your knowledge base.
Resell it too: offer OnwardAI to your own clients as part of your Microsoft 365 services.
Your documents stay yours
Built for businesses that answer to clients and regulators.
Files are never stored
The Catalog Server reads documents where they are and keeps only their text, in memory. Nothing is written to its disk; remove a folder and its text is gone.
Every client kept apart
Each organization has its own catalog, its own connection to the server and its own index. One organization's question can never reach another's documents.
Your sign-in rules apply
Two-factor sign-in for every account, or Sign in with Microsoft so your own MFA and Conditional Access apply and leavers lose access when IT disables them.