Where do the answers come from?
From your catalog and the folders you connect, and nothing else unless you turn on web answers. Each answer lists its sources, down to the page.
Do our documents get copied to your servers?
No files are stored. The Catalog Server keeps the text of the folders you choose in memory, to search it. For ProLaw on your own servers, only the text is sent; the files stay inside your network.
Could someone find Social Security numbers or patient information in our catalog?
No. Every document is checked before it is kept, and Social Security numbers, driver's license numbers, payment card and bank account numbers and health information (ePHI) are never stored, searched or shown. By default a document that contains them is left out; we can instead take out just the numbers. The check catches these numbers as they are usually written, not every possible form, so keep folders of patient or personnel records out of the catalog.
Which AI writes the answers?
In Copilot, ChatGPT, Claude and other AI apps, the app you are using writes the answer from the passages your catalog returns. On your website and in Slack and Teams, written answers use your own Anthropic or OpenAI key; without one, people get the matching passages.
Can some people be kept away from some matters?
Yes. On Enterprise Complete, matter access rules say which Microsoft 365 groups or people may see each matter or folder. Everyone else never sees it, in any app.
We run ProLaw on our own servers. What does IT need to do?
Install the ProLaw Connector on the ProLaw server and give it read access to the ProLaw database and document folder. It only makes outbound HTTPS calls, so there are no firewall openings or DNS records to add.
Our documents are on our own file server. Does that work?
Yes, on Enterprise Complete. Your IT installs the File Server Connector on a computer at your office and picks the shared folders. Only the text is sent, and answers follow the same folder permissions your staff already have: if someone can't open a file, they don't get answers from it.
Can AI search engines find and quote us?
Yes, on Business Pro and Enterprise Complete. Visible in AI search turns your public information into answer pages that ChatGPT search, Perplexity, Claude, Google AI Overviews and Copilot can find and cite. Only documents you mark public are used, you approve every page before it goes live, and you can keep AI training crawlers out.
What happens if we use up our questions?
Your control panel shows a bar of the month's questions, and we email you at 80% and 100%. Add an extra pack at any time, charged to your card on file, or turn on automatic top-up so your catalog never stops answering. If you do run out, the catalog pauses until the 1st or until you add questions; your content is never touched.
Can we try it first?
Ask for a walkthrough on the contact page. We will show a catalog answering real questions, with its sources, before you choose a plan.